We become your agents by accepting to sell your assets, and to avoid any dispute, we have comprehensive conditions. These are to take care of your interests and ours. Our management staff are available to explain any queries you may have. You agree that all goods will be sold on our conditions of sale. Please check the back of your receipt or read our comprehensive TERMS AND CONDITIONS here.

You may place a reserve price on an article to prevent it from being sold for less than you expect/want. A reserve is a minimum hammer price at which that lot may be sold. Reserves must be reasonable and we may decline to offer goods which in our opinion would be subject to an unreasonably high reserve. An OEV (owner's estimated value) can be given which allows for a more flexible selling price giving the auctioneer a 30% leeway. If after 21 days of receiving your goods and no sale having been concluded, any reserves or oevs’s will automatically be removed and the lots sold to the highest bidder.

Removal of lots by the seller will incur charges at the auctioneers discretion, generally 20% of original reserve plus any expenses incurred.

Dales Bros have sworn appraisers and valuers available for all forms of work. We conduct work for probate matters and private matters. Where items are consigned for auction, valuation fees are often discounted or not applicable. If wanting a valuation on a complete household or office, enquire about our bulk valuation offering.

It is preferable to make use of your own transport, but should you require, we have the facilities to transport almost anything from a delicate antique to a tractor to our salerooms at very competitive rates.

This specialised department, in which our company has been active for over 100 years, is managed and handled under the Dales Bros Real Estate division of the group. Please ask any staff for guidance on real estate issues and we’ll point you in the correct direction.

Being in the market place, we are continually involved in the disposal of unusual pieces. On innumerable occasions we have come across disillusioned sellers who have disposed of their items to unscrupulous dealers, or simply sold their goods for a bargain. Particularly vulnerable in this category are the innocent elderly owners who are not aware of current values and prices. If you are uncertain as to the potential value of an item, our staff will assist you in this regard. We regularly find items “hidden” away that are worth something and you get the proceeds.

Seller's commission is charged on all items sold by us, with the exception of motor cars where an administrative fee is charged. All receipts carry a standard lotting/receipting fee. Please contact our offices for particulars. Commission charges vary between lots.

We endeavour to pay the proceeds of goods sold within 10 days from the date of the sale, or as soon as is reasonably possible after the total amount due is received from the buyer and all items on the receipt have been sold. Settlement is the net amount after commissions, receipt charges and or other charges. All monies are held in our Dales Bros Trust Account. Payment is made by way of non-transferable cheque and can be collected at the office or deposited into your account.